Posts tagged with ‘customer engagement’

  • Feb202018

    If You Want to Win Over Customers, Appeal to Their Emotions

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    When it comes to the way we shop, it seems fair to say that none of us are fundamentally rational…

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  • Oct312017

    Trigger Your Enthusiasm: What the HBO Hack Says About Customer Delight

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    HBO is in a league of its own. Amazon and Netflix offer high-quality content, but neither platform could garner the…

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