October 2017 - Focus Digital

Oct312017
Trigger Your Enthusiasm: What the HBO Hack Says About Customer Delight
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HBO is in a league of its own. Amazon and Netflix offer high-quality content, but neither platform could garner the…
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Oct312017
Your Customer Service Team Should Be in Every Strategy Meeting
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It used to be that mistreated customers were often powerless to stand up to a large company or organization, but…
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Oct312017
Here’s How to Build Your Own DIY MBA in Digital Marketing
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Life moves fast in the world of digital marketing. In fact, since 2013, digital media consumption in the United States…
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Oct312017
How to Increase Customer Lifetime Value And Boost Profits
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It’s far less expensive for a business to retain customers than it is to acquire new ones, yet most companies…
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Oct302017
The Hidden Costs of Undervaluing Human Resources
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Effective talent-management systems combine traditional HR functions with newer elements like talent development and retention. The addition of millennials into the…
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Oct272017
8 Entrepreneurs Share Their Best Advice for When the Going Gets Tough
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Despite the “overnight” success stories you read about in glossy business magazines, the overwhelming majority of successful businesses take years,…
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Oct272017
10 Templates to Help You Create Beautiful Instagram Stories
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More than 15 million businesses now use Instagram worldwide and over half of those businesses are creating Stories every month. Stories are an incredible…
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Oct262017
Conducting an Exit Interview
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Just why would you want to interview an employee who’s decided to quit? We’ll give you a few good reasons.…
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Oct262017
When Less Is More: How the Decision to Kill a Spinoff Brand to Focus on Our Core Offerings Led Us to Profitability
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Any entrepreneur lucky enough to get out of the gate with a pioneering concept that quickly gains popularity understands the…
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Oct262017
Coaching: The Best-Kept Secret to Growing as an Entrepreneur
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Sometimes, a change at the top can be the difference between a perennial loser and a surprise contender. For proof,…
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